📣 Learn how to measure the real impact of employee advocacy on LinkedIn and beyond. Join our webinar on May 30 @ 11:30 CEST  👉 REGISTER HERE

Case Study: Five9 Social Media Strategy

Eager to learn how Five9 is doing in regards to social media marketing? Ambassify has created a report covering the unique aspect points and improvements for Five9.

Continue reading to find out!

People looking into reports
Employee explaining chart for board

Introduction

Five9 is a leading cloud contact center software provider that caters to clients across various industries. With its headquarters in San Ramon, California, Five9 operates primarily in the United States and Canada, serving the needs of businesses seeking to improve their customer service operations.

Before: The Challenges of Social Media Marketing

On social media, Five9 has established a strong presence by consistently delivering valuable content to its audience. The company shares relevant industry insights, best practices, and case studies to address the pain points of its target audience. By regularly updating their social media platforms with engaging and informative content, Five9 keeps its followers informed and engaged.

Increase reach by sharing on social media
Ideas about KPIs and OKRs for employee advocacy

After: Five9's Successful Social Media Strategy

Additionally, Five9 actively engages with its audience through social media platforms. They promptly respond to customer inquiries, comments, and concerns, providing timely support and optimizing customer satisfaction. This level of engagement demonstrates their commitment to building strong relationships with existing and potential customers.

Conclusion

However, there are also areas where Five9's social media marketing strategy could be improved. While they consistently share valuable content, there is room for diversification. Expanding their content mix to include more visual elements (such as images, infographics, and videos) could help enhance user engagement and appeal to a broader audience.

Person like a company on social media
Cover of the KBC book download
How KBC increases social media engagement

Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.

Learn how you can improve your social media marketing

Discover how your employees are the hidden gem you need to fully unlock your social media marketing. Fill in the form below to see how Ambassify will drastically improve your social media marketing. Are you ready?

Ambassify Product demo video