Case Study: CCC Intelligent Solutions Social Media Strategy

Eager to learn how CCC Intelligent Solutions is doing in regards to social media marketing? Ambassify has created a report covering the unique aspect points and improvements for CCC Intelligent Solutions.

Continue reading to find out!

People looking into reports
Employee explaining chart for board


CCC Intelligent Solutions is a global company providing innovative solutions in the field of customer experience management. With headquarters in the United States, CCC serves clients across various industries in countries such as the United States, Canada, United Kingdom, and Australia. Their services are designed to enhance customer satisfaction, increase operational efficiency, and drive business growth.

Before: The Challenges of Social Media Marketing

When it comes to social media marketing, CCC Intelligent Solutions has demonstrated commendable efforts in building a strong online presence. They consistently engage their audience through various platforms, such as Facebook, Twitter, LinkedIn, and YouTube. By leveraging these channels, they effectively promote their services, share industry insights, and showcase success stories. In addition, CCC actively encourages interaction with their followers, promptly responding to comments and inquiries, thus fostering a sense of community.

Increase reach by sharing on social media
Ideas about KPIs and OKRs for employee advocacy

After: CCC Intelligent Solutions's Successful Social Media Strategy

One key strength of CCC's social media strategy is their focus on creating valuable content. Their posts often include informative articles, case studies, and thought leadership pieces, positioning themselves as experts in the customer experience management domain. By providing relevant and insightful content, CCC establishes credibility and boosts engagement with their target audience.


However, there are areas where CCC Intelligent Solutions could further enhance their social media marketing strategy. Firstly, they could benefit from diversifying their content formats. While they excel in written content, incorporating visual elements like infographics or videos can captivate the audience and convey information in a more engaging manner. Additionally, optimizing their posts for different platforms, considering factors such as character limits and ideal posting times, can help maximize their reach and impact.

Person like a company on social media
Cover of the KBC book download
How KBC increases social media engagement

Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.

Learn how you can improve your social media marketing

Discover how your employees are the hidden gem you need to fully unlock your social media marketing. Fill in the form below to see how Ambassify will drastically improve your social media marketing. Are you ready?

Ambassify Product demo video