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Case Study: Bank Central Asia Social Media Strategy

Eager to learn how Bank Central Asia is doing in regards to social media marketing? Ambassify has created a report covering the unique aspect points and improvements for Bank Central Asia.

Continue reading to find out!

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Bank Central Asia (BCA) is one of the largest banks in Indonesia, with its headquarters located in Jakarta. Established in 1955, BCA has grown to become a prominent player in the financial sector, serving a wide range of clients including individuals, businesses, and corporations. With a strong presence in Indonesia, BCA has established itself as a trusted institution, offering a comprehensive range of banking products and services.

Before: The Challenges of Social Media Marketing

BCA has embraced social media as a key component of its marketing strategy, leveraging various platforms to engage with its target audience effectively. One of the notable aspects of BCA's social media presence is its consistent and frequent content updates. The bank regularly shares informative and engaging posts, providing useful financial tips, news updates, and product information. By doing so, BCA has positioned itself as a reliable source of information and guidance for its customers.

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After: Bank Central Asia's Successful Social Media Strategy

Furthermore, BCA actively interacts with its followers on social media. The bank responds promptly to customer queries and feedback, demonstrating its commitment to customer satisfaction. This approach helps build trust and enhances the overall customer experience. BCA also utilizes social media platforms to promote its events, campaigns, and special offers, creating a sense of exclusivity and encouraging customer engagement.


While BCA's social media marketing strategy is commendable, there are areas where improvements could be made. Firstly, the bank could benefit from diversifying its content. While their current content is informative, there is an opportunity to incorporate more visually appealing elements such as videos, infographics, and interactive posts. This can help capture the attention of a wider audience and make the content more shareable.

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How KBC increases social media engagement

Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.

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