Case Study: Lumen Social Media Strategy

Eager to learn how Lumen is doing in regards to social media marketing? Ambassify has created a report covering the unique aspect points and improvements for Lumen.

Continue reading to find out!

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Lumen is a global technology company with headquarters in the United States and operations across various countries worldwide. As a leading provider of infrastructure solutions, Lumen caters to a diverse range of clients, including businesses of all sizes, government agencies, and consumers.

Before: The Challenges of Social Media Marketing

On social media, Lumen excels in several aspects. Firstly, they have a strong presence on major platforms like Facebook, Twitter, and LinkedIn, allowing them to reach a wide audience effectively. Their content is well-curated, providing valuable information about their services, industry trends, and technological innovations. Additionally, Lumen actively engages with their followers by promptly responding to comments and inquiries, fostering a sense of community and trust.

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After: Lumen's Successful Social Media Strategy

Another positive aspect of Lumen's social media strategy is their focus on thought leadership. They regularly publish insightful articles, whitepapers, and case studies, positioning themselves as industry experts. By sharing valuable knowledge, Lumen not only builds credibility but also attracts potential clients who seek innovative solutions.


However, there are areas where Lumen's social media marketing strategy could be improved. Firstly, while their content is informative, it can sometimes be overly technical, making it less accessible to a wider audience. By simplifying complex concepts and using more relatable language, Lumen can engage and resonate with a broader range of social media users.

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How KBC increases social media engagement

Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.

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