Case Study: AFLAC Social Media Strategy

Eager to learn how AFLAC is doing in regards to social media marketing? Ambassify has created a report covering the unique aspect points and improvements for AFLAC.

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AFLAC is an American insurance company headquartered in Columbus, Georgia. It operates mainly in the United States and Japan, with a focus on providing supplemental insurance coverage to individuals and businesses. AFLAC aims to provide financial security and peace of mind to its clients in times of unexpected medical expenses.

Before: The Challenges of Social Media Marketing

AFLAC has successfully utilized social media platforms to engage with its audience and build brand awareness. Through their social media channels, they consistently share valuable content, such as tips on financial planning, health and wellness, and insurance-related news. By providing useful information, AFLAC positions itself as a trusted resource for its target audience, which primarily consists of individuals and small business owners.

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After: AFLAC's Successful Social Media Strategy

Through their social media marketing strategy, AFLAC effectively showcases their commitment to corporate social responsibility. They actively participate in philanthropic initiatives, supporting various causes such as childhood cancer research and disaster relief efforts. By featuring these activities on their social media platforms, AFLAC not only boosts their brand image but also connects with their audience on a more personal and emotional level.


Moreover, AFLAC leverages user-generated content to enhance their social media presence. They encourage their followers to share their AFLAC experiences and engage in conversations about insurance matters. By featuring customer testimonials and stories on their social media channels, AFLAC humanizes their brand and increases engagement with their audience. This strategy not only fosters a sense of community but also helps to build trust and credibility.

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How KBC increases social media engagement

Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.

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