Case Study: Yext Social Media Strategy

Eager to learn how Yext is doing in regards to social media marketing? Ambassify has created a report covering the unique aspect points and improvements for Yext.

Continue reading to find out!

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Yext is a prominent software company specializing in digital knowledge management. With its headquarters in New York City, Yext operates globally, serving clients in over 175 countries. The company's main focus is to help businesses manage their online presence, ensuring accurate and consistent information across various platforms. Yext's clients range from small businesses to enterprise-level organizations, including well-known brands in industries such as retail, healthcare, and hospitality.

Before: The Challenges of Social Media Marketing

When it comes to social media marketing, Yext excels in several areas. Firstly, the company effectively utilizes social media platforms to engage with its audience and promote its products. Yext actively shares valuable content, such as blog posts, industry news, and case studies, to provide insights and establish thought leadership in the digital knowledge management space. By consistently delivering helpful and relevant information, Yext fosters a loyal online community.

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After: Yext's Successful Social Media Strategy

Additionally, Yext leverages social media to showcase its clients' success stories. Through compelling testimonials and case studies, the company demonstrates how its software has helped businesses improve their online visibility and drive meaningful results. This approach not only highlights the value of Yext's services but also builds trust and credibility with potential customers.


Despite its strengths, there are areas of improvement for Yext's social media strategy. Firstly, the company could benefit from increasing its frequency of posting on social media platforms. By publishing more consistently, Yext can further establish its presence and maintain top-of-mind awareness among its target audience. Additionally, incorporating more interactive elements such as polls, quizzes, or live sessions can enhance user engagement and create a more dynamic social media experience.

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How KBC increases social media engagement

Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.

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