Case Study: Whirlpool India Social Media Strategy

Eager to learn how Whirlpool India is doing in regards to social media marketing? Ambassify has created a report covering the unique aspect points and improvements for Whirlpool India.

Continue reading to find out!

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Whirlpool India is a leading home appliances company that operates in multiple countries including India, the United States, and several European nations. With its headquarters located in Gurugram, India, the company primarily targets individual consumers and households, offering a wide range of products such as refrigerators, washing machines, air conditioners, and microwave ovens.

Before: The Challenges of Social Media Marketing

On social media, Whirlpool India has successfully leveraged its brand presence to engage with its target audience in meaningful ways. Firstly, the company utilizes various platforms, including Facebook, Twitter, and Instagram, to connect with its customers and provide them with valuable content. This content often includes tips, tricks, and tutorials related to the usage and maintenance of their appliances, helping customers make the most out of their purchases.

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After: Whirlpool India's Successful Social Media Strategy

Additionally, Whirlpool India actively participates in conversations with its followers, responding to their queries and concerns promptly. By doing so, the company has created a sense of trust and reliability among its online community. Furthermore, Whirlpool India regularly organizes contests, giveaways, and interactive campaigns on its social media channels, which not only keeps its audience engaged but also helps in widening its reach and attracting new customers.


Despite its successes, there are some areas where Whirlpool India's social media marketing strategy could be improved. Firstly, the company could focus on diversifying its content to cater to a broader range of interests and preferences. While providing product information and tips is valuable, incorporating more lifestyle-related content could help in building a stronger emotional connection with the audience.

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How KBC increases social media engagement

Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.

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