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Case Study: Watsco Social Media Strategy

Eager to learn how Watsco is doing in regards to social media marketing? Ambassify has created a report covering the unique aspect points and improvements for Watsco.

Continue reading to find out!



Watsco is a leading global distributor of air conditioning, heating, and refrigeration equipment. Headquartered in Miami, Florida, it operates in various countries including the United States, Canada, Mexico, and Puerto Rico. With a focus on the B2B market, Watsco caters to contractors, equipment manufacturers, and technicians in the HVAC-R industry.

Before: The Challenges of Social Media Marketing

On social media, Watsco has successfully implemented several strategies to engage with its target audience and build a strong online presence. Firstly, the company actively utilizes various social media platforms such as Facebook, Twitter, LinkedIn, and YouTube to connect with its customers and stakeholders. This multi-channel approach allows Watsco to reach a wider audience and engage with them in different ways.


After: Watsco's Successful Social Media Strategy

One commendable aspect of Watsco's social media marketing strategy is their consistent and timely content creation. They regularly post informative and educational content related to HVAC-R industry trends, product updates, and installation tips. By sharing valuable content, Watsco positions itself as an expert resource, offering useful insights to its target audience.


In addition to posting content, Watsco actively responds to customer queries and comments on social media platforms, demonstrating a commitment to customer service and satisfaction. This interactive approach helps to build trust and loyalty among customers, as well as fostering a sense of community around the brand.

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How KBC increases internal engagement

Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.

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