Case Study: Tile Shop Holdings Social Media Strategy

Eager to learn how Tile Shop Holdings is doing in regards to social media marketing? Ambassify has created a report covering the unique aspect points and improvements for Tile Shop Holdings.

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Tile Shop Holdings is a leading specialty retailer of natural stone and man-made tiles in the United States. With headquarters in Plymouth, Minnesota, the company operates stores across the country, catering to both residential and commercial clients.

Before: The Challenges of Social Media Marketing

On social media, Tile Shop Holdings has shown a remarkable presence and engagement with its audience. Firstly, they have successfully utilized various platforms such as Facebook, Instagram, and Twitter to showcase their extensive range of tile products and designs. Through visually appealing posts and videos, they have effectively captured the attention of potential customers, inspiring them with innovative ideas for their homes or businesses.

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After: Tile Shop Holdings's Successful Social Media Strategy

Furthermore, Tile Shop Holdings has actively utilized social media for customer interaction and support. They promptly respond to queries, comments, and complaints, showing their dedication to providing excellent customer service. By addressing customer concerns publicly, they not only assist the individual but also demonstrate transparency and accountability to their wider audience.


One area for improvement in Tile Shop Holdings' social media marketing strategy is the integration of user-generated content. Encouraging customers to share their own tile installations and design inspirations can help create a sense of community and authenticity around the brand. By featuring these user-generated content on their social media platforms, Tile Shop Holdings can further engage their audience and foster trust in their products and services.

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How KBC increases social media engagement

Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.

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