Case Study: THG (The Hut Group) Social Media Strategy
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Furthermore, THG maintains an active and responsive presence on social media platforms. They promptly reply to customer queries and comments, demonstrating their commitment to excellent customer service. This engagement fosters a sense of trust and loyalty among their followers, leading to an increase in customer retention and advocacy.
Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.