Case Study: Synchrony Social Media Strategy

Eager to learn how Synchrony is doing in regards to social media marketing? Ambassify has created a report covering the unique aspect points and improvements for Synchrony.

Continue reading to find out!

People looking into reports
Employee explaining chart for board


Synchrony is a widely recognized financial services company headquartered in Stamford, Connecticut, USA. With operations in multiple countries, including the United States, Canada, and the United Kingdom, Synchrony aims to serve a diverse range of clients, from individual consumers to large retail partners.

Before: The Challenges of Social Media Marketing

On social media, Synchrony has successfully implemented various strategies to engage with its target audience and establish a strong online presence. Firstly, the company actively shares valuable content related to financial tips, budgeting advice, and smart spending habits. By providing this helpful information, Synchrony positions itself as a trusted advisor in the financial industry.

Increase reach by sharing on social media
Ideas about KPIs and OKRs for employee advocacy

After: Synchrony's Successful Social Media Strategy

Additionally, Synchrony leverages social media platforms to promote its partnerships with well-known retail brands. Through collaborations and targeted campaigns, the company showcases the benefits of its credit products and rewards programs, effectively attracting and retaining customers.


Synchrony's commitment to customer satisfaction is evident in its social media interactions. The company promptly responds to customer queries and concerns, demonstrating a high level of responsiveness and care. By addressing customer needs in a timely manner, Synchrony fosters a positive brand image and builds trust among its followers.

Person like a company on social media
Cover of the KBC book download
How KBC increases social media engagement

Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.

Learn how you can improve your social media marketing

Discover how your employees are the hidden gem you need to fully unlock your social media marketing. Fill in the form below to see how Ambassify will drastically improve your social media marketing. Are you ready?

Ambassify Product demo video