Case Study: Swisscom Social Media Strategy

Eager to learn how Swisscom is doing in regards to social media marketing? Ambassify has created a report covering the unique aspect points and improvements for Swisscom.

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Swisscom is a leading telecommunications company based in Switzerland, with its headquarters located in Bern. Serving millions of customers, Swisscom primarily operates in Switzerland but also has a presence in Italy, Germany, and Austria. Their target audience includes both residential and business clients, offering a wide range of services including mobile and fixed-line telephony, internet, and digital television.

Before: The Challenges of Social Media Marketing

When it comes to social media marketing, Swisscom has successfully implemented various strategies to engage with its audience and create a positive brand image. Firstly, they utilize multiple social media platforms such as Facebook, Twitter, Instagram, and LinkedIn to reach a diverse group of customers. This wide presence allows Swisscom to communicate effectively with their target audience across different demographics.

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After: Swisscom's Successful Social Media Strategy

Secondly, Swisscom actively engages with its customers by providing valuable and informative content. They share updates about new products and services, solve customer queries promptly, and offer tips and tutorials to enhance user experience. By consistently providing relevant content, Swisscom ensures that their social media presence remains engaging and valuable to their audience.


Moreover, Swisscom effectively leverages the power of user-generated content. They encourage customers to share their experiences using Swisscom's services through hashtags and contests, which creates a sense of community and encourages others to engage with the brand. This strategy not only generates organic content but also builds trust and loyalty among their customer base.

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How KBC increases social media engagement

Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.

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