Case Study: State Bank of India Social Media Strategy

Eager to learn how State Bank of India is doing in regards to social media marketing? Ambassify has created a report covering the unique aspect points and improvements for State Bank of India.

Continue reading to find out!

People looking into reports
Employee explaining chart for board


State Bank of India (SBI) is the largest public sector bank in India, headquartered in Mumbai. With a rich history of over 200 years, SBI operates not only in India but also in several other countries, making it a truly global banking institution. Serving a wide range of clients, from individuals to large corporations, SBI offers a comprehensive range of banking products and services.

Before: The Challenges of Social Media Marketing

In recent years, SBI has recognized the immense potential of social media as a marketing tool and has successfully implemented a strong social media marketing strategy.

Increase reach by sharing on social media
Ideas about KPIs and OKRs for employee advocacy

After: State Bank of India's Successful Social Media Strategy

SBI has effectively utilized social media platforms such as Facebook, Twitter, LinkedIn, and YouTube to engage with its customers and address their banking needs. Through its social media channels, SBI provides regular updates on new products and services, bank initiatives, and financial literacy programs, catering to the diverse needs of its clients.


One noteworthy aspect of SBI's social media strategy is the provision of quick customer support and assistance. SBI actively responds to customer queries and complaints on social media platforms, ensuring a swift resolution to their issues. This personalized approach has helped the bank build a strong reputation for customer service and has resulted in increased customer loyalty.

Person like a company on social media
Cover of the KBC book download
How KBC increases social media engagement

Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.

Learn how you can improve your social media marketing

Discover how your employees are the hidden gem you need to fully unlock your social media marketing. Fill in the form below to see how Ambassify will drastically improve your social media marketing. Are you ready?

Ambassify Product demo video