Case Study: Smith & Nephew Social Media Strategy
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Secondly, the company actively engages with its audience by responding to comments and messages promptly. This not only showcases their commitment to customer service but also fosters a sense of community and encourages further interaction. By actively listening and addressing concerns, Smith & Nephew demonstrates that they value their audience's feedback.
Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.