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Case Study: Quest Diagnostics Social Media Strategy

Eager to learn how Quest Diagnostics is doing in regards to social media marketing? Ambassify has created a report covering the unique aspect points and improvements for Quest Diagnostics.

Continue reading to find out!

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Quest Diagnostics is a leading provider of diagnostic information services, offering a range of laboratory tests and services to healthcare professionals and patients. With its headquarters in New Jersey, United States, Quest serves clients from various countries across the globe.

Before: The Challenges of Social Media Marketing

When it comes to social media, Quest Diagnostics has successfully leveraged these platforms to engage with its target audience and create a strong online presence. One of the remarkable aspects of their social media strategy is their ability to provide valuable and educational content. Through their posts, they share information on various medical conditions, prevention tips, and the importance of diagnostic testing. By doing so, they not only showcase their expertise but also establish themselves as a trusted source of healthcare information.

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After: Quest Diagnostics's Successful Social Media Strategy

Quest Diagnostics also excels in creating interactive content that encourages audience participation. They frequently hold contests, quizzes, and interactive polls, which not only increase engagement but also help in educating their followers. By making their social media channels a hub of interactive and educational content, Quest Diagnostics successfully keeps their audience engaged and informed.


However, there are some areas where Quest Diagnostics could further enhance its social media marketing strategy. One improvement point could be to increase the frequency of their posts. While they provide valuable content, posting more frequently would help them maintain a consistent presence and keep their audience engaged. Additionally, incorporating user-generated content and testimonials could help establish social proof and further build trust with their followers.

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How KBC increases internal engagement

Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.

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