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Case Study: PostNL Social Media Strategy

Eager to learn how PostNL is doing in regards to social media marketing? Ambassify has created a report covering the unique aspect points and improvements for PostNL.

Continue reading to find out!

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PostNL is a leading postal and parcel service company that operates primarily in the Netherlands. With its headquarters located in The Hague, PostNL provides reliable delivery services to millions of clients in the country and beyond. Serving both individuals and businesses, PostNL's extensive network ensures efficient transportation and timely delivery of packages.

Before: The Challenges of Social Media Marketing

When it comes to social media marketing, PostNL has embraced various strategies to engage with its audience effectively. Firstly, they have created a strong online presence by maintaining active profiles on popular platforms such as Facebook, Twitter, and Instagram. Through these channels, they provide updates on services, share relevant articles and videos, and respond promptly to customer inquiries.

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After: PostNL's Successful Social Media Strategy

Additionally, PostNL has utilized social media to enhance customer experience. They leverage these platforms to provide real-time tracking and delivery updates, ensuring transparency and convenience for their clients. Moreover, they actively encourage customers to share their experiences and feedback, fostering a sense of community and trust.


PostNL also showcases its corporate social responsibility through its social media presence. They highlight their commitment to sustainability, actively promoting eco-friendly practices and initiatives. By sharing informative content on reducing carbon footprint and recycling, they strive to inspire their audience to adopt more environmentally friendly habits.

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How KBC increases social media engagement

Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.

Learn how you can improve your social media marketing

Discover how your employees are the hidden gem you need to fully unlock your social media marketing. Fill in the form below to see how Ambassify will drastically improve your social media marketing. Are you ready?

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