Case Study: Performant Financial Social Media Strategy
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Furthermore, the company actively engages with their followers and responds to comments and inquiries promptly. This level of interaction helps to foster a sense of community and creates a space for open dialogue between Performant Financial and its clients. Such engagement also enables the company to address any concerns or questions in a timely manner, enhancing customer satisfaction and loyalty.
Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.