Case Study: Novartis Social Media Strategy
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Introduction
Novartis is a multinational pharmaceutical company headquartered in Basel, Switzerland. With a presence in over 150 countries, Novartis serves a diverse range of clients, including healthcare professionals, patients, and consumers.
Before: The Challenges of Social Media Marketing
On social media, Novartis demonstrates effectiveness in its marketing strategy through various positive aspects. Firstly, the company aims to educate and engage its audience by providing valuable content related to health and wellness. By sharing informative articles, blog posts, and videos, Novartis establishes itself as a reliable source of information in the pharmaceutical industry.
After: Novartis's Successful Social Media Strategy
Additionally, Novartis actively collaborates with influencers, patient advocacy groups, and healthcare organizations to raise awareness about diseases and treatment options. This collaborative approach helps to humanize the brand and foster trust among its audience.
Conclusion
Moreover, Novartis excels in community management on social media platforms. The company actively listens to its audience, promptly responding to queries, concerns, and feedback. This level of engagement contributes to building strong relationships with customers and stakeholders.
Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.
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