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Case Study: NH Hotel Group Social Media Strategy

Eager to learn how NH Hotel Group is doing in regards to social media marketing? Ambassify has created a report covering the unique aspect points and improvements for NH Hotel Group.

Continue reading to find out!

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NH Hotel Group is a prominent international hotel chain, with its headquarters located in Madrid, Spain. Operating in over 30 countries, NH Hotel Group caters to both leisure and business travelers, offering comfortable accommodations and exceptional service. With a strong presence in Europe, Latin America, and Africa, NH Hotel Group has established itself as a trusted brand in the hospitality industry.

Before: The Challenges of Social Media Marketing

When it comes to social media marketing, NH Hotel Group has successfully leveraged various platforms to engage with its audience and create impactful brand experiences. The company actively maintains a robust online presence, consistently sharing engaging content that resonates with their target audience. From stunning visuals showcasing their luxurious properties to informative travel tips and recommendations, NH Hotel Group effectively captures the attention of travelers across the globe.

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After: NH Hotel Group's Successful Social Media Strategy

Furthermore, NH Hotel Group understands the importance of personalization and customer interaction on social media. The company promptly responds to customer inquiries and feedback, ensuring a high level of customer satisfaction. By actively engaging in conversations with their followers, NH Hotel Group fosters a sense of community and builds lasting relationships.


However, there are areas where NH Hotel Group can further enhance its social media marketing strategy. Firstly, the company could benefit from a more proactive approach in seeking out user-generated content. Encouraging guests to share their experiences and utilizing this content in their marketing efforts can create a more authentic and relatable brand image. Additionally, NH Hotel Group could expand its presence on emerging social media platforms to reach a broader audience and stay ahead of the competition.

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How KBC increases social media engagement

Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.

Learn how you can improve your social media marketing

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