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Case Study: Next Social Media Strategy

Eager to learn how Next is doing in regards to social media marketing? Ambassify has created a report covering the unique aspect points and improvements for Next.

Continue reading to find out!

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Next is a global clothing and accessories retailer, headquartered in the United Kingdom. With a widespread presence in countries like the UK, Europe, Asia, and the Middle East, Next caters to a diverse range of clientele, offering fashionable and affordable products.

Before: The Challenges of Social Media Marketing

When it comes to social media marketing, Next has successfully employed various strategies to engage with its target audience and build brand loyalty. Firstly, their social media platforms are consistently updated with visually appealing content, showcasing their latest products and trends. This not only attracts attention but also entices customers to explore their website or visit their stores.

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After: Next's Successful Social Media Strategy

Furthermore, Next has effectively utilized influencers and collaborations to amplify their reach. By partnering with popular fashion bloggers or celebrities, they tap into the influencers' vast follower base, thereby increasing brand exposure and credibility. Additionally, their social media profiles encourage customer interaction by hosting contests, polls, and giveaways, which not only boosts engagement but also creates a sense of community among their customers.


Despite implementing successful social media strategies, there are areas for improvement in Next's marketing approach. Firstly, they could benefit from a more personalized approach to content. By tailoring their posts to specific demographics or customer segments, they can enhance customer engagement and provide a more targeted experience. Moreover, Next could improve its response time for customer queries and concerns on social media platforms. Swift and helpful responses would not only satisfy customers but also strengthen their reputation for excellent customer service.

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How KBC increases social media engagement

Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.

Learn how you can improve your social media marketing

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