Case Study: MTN Group Social Media Strategy

Eager to learn how MTN Group is doing in regards to social media marketing? Ambassify has created a report covering the unique aspect points and improvements for MTN Group.

Continue reading to find out!

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MTN Group is a multinational telecommunications company headquartered in Johannesburg, South Africa. With a presence in 21 countries across Africa and the Middle East, MTN targets a wide range of clients including individuals, businesses, and governments.

Before: The Challenges of Social Media Marketing

On social media, MTN Group has successfully established a strong brand presence and engages with its audience effectively. One of the key strengths of their social media strategy is their commitment to providing valuable and relevant content to their followers. Through a mix of informative posts, customer testimonials, and interactive campaigns, MTN keeps their audience engaged and informed about their products and services.

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After: MTN Group's Successful Social Media Strategy

Additionally, MTN Group excels in leveraging social media platforms to foster a sense of community among their followers. They encourage user-generated content by featuring customer stories and experiences, which not only increases brand loyalty but also provides social proof to potential customers. By actively responding to customer queries and concerns on social media, they also demonstrate their commitment to excellent customer service.


While MTN Group has implemented several successful tactics, there are areas where their social media marketing strategy can be improved. Firstly, there is a need for increased consistency across their platforms. Ensuring that their social media content aligns with their overall brand identity and messaging will help create a more cohesive and recognizable presence.

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How KBC increases social media engagement

Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.

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