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Case Study: Mitsui O.S.K. Lines Social Media Strategy

Eager to learn how Mitsui O.S.K. Lines is doing in regards to social media marketing? Ambassify has created a report covering the unique aspect points and improvements for Mitsui O.S.K. Lines.

Continue reading to find out!

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Mitsui O.S.K. Lines (MOL) is a global shipping company headquartered in Tokyo, Japan. With a rich history spanning over 135 years, MOL is recognized as one of the largest shipping companies in the world. Operating in numerous countries across Asia, Europe, and the Americas, the company addresses a diverse range of clients, including businesses involved in international trade, logistics, and maritime transportation.

Before: The Challenges of Social Media Marketing

MOL has successfully established a strong presence on social media platforms, utilizing various strategies to engage with its audience. Firstly, the company actively shares updates on its services, fleet, and industry-related news. By providing valuable and relevant content, MOL enhances brand awareness and establishes itself as an authoritative source of information within the shipping industry. This approach not only attracts potential customers but also fosters long-term loyalty among existing clients.

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After: Mitsui O.S.K. Lines's Successful Social Media Strategy

Furthermore, MOL leverages social media to showcase its corporate responsibility initiatives and sustainable practices. By highlighting their commitment to environmental protection and social welfare projects, MOL successfully creates a positive brand image, resonating with clients who prioritize ethical and responsible businesses.


Despite their successful social media presence, there are areas where MOL's marketing strategy could be further improved. Firstly, the company could enhance their engagement with followers by actively responding to comments and inquiries. This would demonstrate their commitment to customer service and provide a personalized experience for their audience. Additionally, MOL can consider diversifying their content formats by incorporating more visual elements such as videos and infographics. This would help to capture the attention of their social media followers and convey messages more effectively.

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How KBC increases social media engagement

Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.

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