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Case Study: Marks & Spencer Social Media Strategy

Eager to learn how Marks & Spencer is doing in regards to social media marketing? Ambassify has created a report covering the unique aspect points and improvements for Marks & Spencer.

Continue reading to find out!



Marks & Spencer, a renowned British retailer, has a strong presence in several countries including the United Kingdom, the United States, and India. With its headquarters in London, the company primarily caters to clients seeking high-quality clothing, home products, and food items.

Before: The Challenges of Social Media Marketing

When it comes to social media marketing, Marks & Spencer has effectively utilized various platforms to engage with its target audience. Firstly, the company has created active and visually appealing accounts across platforms such as Facebook, Instagram, and Twitter. These platforms allow them to showcase their products, share updates, and connect with customers on a more personal level.


After: Marks & Spencer's Successful Social Media Strategy

Additionally, Marks & Spencer excels at using social media to promote their sustainability initiatives. They frequently share content related to eco-friendly practices, fair trade products, and initiatives to reduce waste. By highlighting their efforts in this area, the company gains credibility and builds a positive brand image among socially-conscious consumers.


Furthermore, Marks & Spencer actively encourages user-generated content. They often feature customer photos and testimonials on their social media accounts. This strategy not only fosters a sense of community but also serves as free advertising, as customers share their positive experiences with the brand.

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How KBC increases internal engagement

Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.

Learn how you can improve your social media marketing

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