Case Study: LivePerson Social Media Strategy

Eager to learn how LivePerson is doing in regards to social media marketing? Ambassify has created a report covering the unique aspect points and improvements for LivePerson.

Continue reading to find out!

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LivePerson is a global technology company that specializes in conversational commerce and AI-driven messaging platforms. With headquarters in New York City, LivePerson serves clients in over 100 countries worldwide. The company focuses on providing innovative solutions for customer engagement and transforming the way businesses interact with their customers.

Before: The Challenges of Social Media Marketing

On social media, LivePerson has successfully crafted a compelling brand presence. They actively engage with their audience through various platforms, including Facebook, Twitter, LinkedIn, and Instagram. Their social media strategy revolves around thought leadership, sharing industry insights, and showcasing their cutting-edge solutions. Through thought-provoking and shareable content, LivePerson establishes itself as a trusted industry expert, attracting potential clients and retaining existing ones.

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After: LivePerson's Successful Social Media Strategy

LivePerson leverages social media to promote its products and services effectively. They use visually appealing graphics and engaging videos to highlight the benefits of their conversational commerce solutions. Moreover, they aim to humanize their brand by sharing behind-the-scenes stories and showcasing the talented individuals behind their technologies. This approach helps build trust and fosters a sense of community among their audience.


However, there are a few areas where LivePerson could improve its social media marketing strategy. Firstly, they could enhance their engagement with followers by actively responding to comments and messages. This would show a genuine interest in customer feedback and strengthen their relationship with their audience. Secondly, LivePerson could explore more interactive content formats, such as live videos or webinars, to encourage real-time engagement and foster a sense of exclusivity among their followers.

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How KBC increases social media engagement

Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.

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