Case Study: InterGlobe Aviation Social Media Strategy

Eager to learn how InterGlobe Aviation is doing in regards to social media marketing? Ambassify has created a report covering the unique aspect points and improvements for InterGlobe Aviation.

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InterGlobe Aviation is one of the leading airline companies in India, catering to domestic and international travel. With its headquarters in Gurgaon, India, InterGlobe serves as the parent company for the popular low-cost carrier, IndiGo. The company primarily targets a wide range of clients, including budget-conscious travelers, business professionals, and tourists.

Before: The Challenges of Social Media Marketing

When it comes to social media marketing, InterGlobe Aviation has implemented several commendable strategies that have effectively engaged its audience. Firstly, the company has established a strong presence on various social media platforms such as Facebook, Twitter, and Instagram. Through these channels, they regularly share updates regarding flight schedules, destinations, special promotions, and travel tips. This proactive approach helps InterGlobe Aviation maintain a high level of customer satisfaction by keeping their audience well-informed.

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After: InterGlobe Aviation's Successful Social Media Strategy

Moreover, InterGlobe Aviation actively encourages user-generated content, inviting customers to share their travel experiences, photos, and videos on social media platforms using dedicated hashtags. This strategy not only fosters a sense of community among travelers but also serves as a form of free advertising for the company. By showcasing authentic user experiences, InterGlobe Aviation effectively builds trust and credibility with its audience.


Despite its successful social media marketing efforts, there are areas where InterGlobe Aviation can improve its strategies. One aspect that could benefit from enhancement is personalized customer interaction. Engaging with individual customers' queries, concerns, and feedback promptly can enhance customer satisfaction and loyalty. Utilizing social listening tools to track mentions, reviews, and comments across platforms would allow the company to address customer queries in real-time and provide personalized responses.

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How KBC increases social media engagement

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