Case Study: ing Social Media Strategy
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In addition, Ing Bank excels in customer service through social media. They promptly respond to customer queries, complaints, and feedback, ensuring that their social media platforms serve as a reliable channel for customer support. By addressing customer concerns in a timely and transparent manner, the bank demonstrates a commitment to meeting client needs and fostering trust.
Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.