Case Study: Indosat Social Media Strategy

Eager to learn how Indosat is doing in regards to social media marketing? Ambassify has created a report covering the unique aspect points and improvements for Indosat.

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Indosat is a telecommunications company located in Indonesia, with its headquarters in Jakarta. It is one of the leading providers of mobile and internet services in the country, catering to a wide range of clients including individual consumers, businesses, and government institutions.

Before: The Challenges of Social Media Marketing

Indosat has successfully implemented an effective social media marketing strategy, utilizing various platforms to engage with its audience. One of the key strengths of their approach is the creation of relevant and engaging content. They regularly share updates about their services, new features, and promotions, keeping their followers well-informed and involved.

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After: Indosat's Successful Social Media Strategy

The company also actively interacts with its audience by responding to comments, queries, and concerns on social media platforms. This level of engagement helps build trust and loyalty among customers, as they feel heard and valued by the company. Additionally, Indosat leverages the power of user-generated content by encouraging customers to share their experiences and feedback, further strengthening the brand's credibility.


While Indosat has been successful in their social media marketing efforts, there are areas where they can improve. Firstly, they should focus on diversifying their content formats. Incorporating visuals such as images, videos, and infographics can make their social media posts more visually appealing and captivating for their audience.

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How KBC increases social media engagement

Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.

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