Case Study: IDEX Social Media Strategy

Eager to learn how IDEX is doing in regards to social media marketing? Ambassify has created a report covering the unique aspect points and improvements for IDEX.

Continue reading to find out!

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IDEX is a multinational company that specializes in the design, development, and manufacturing of advanced fingerprint identification and authentication solutions. Headquartered in Oslo, Norway, the company has a global presence, catering to clients in over 100 countries. With a primary focus on providing secure and reliable biometric solutions, IDEX aims to address the needs of governments, financial institutions, and other industries.

Before: The Challenges of Social Media Marketing

When it comes to social media marketing, IDEX is doing an impressive job in engaging with its audience. The company maintains active profiles on various platforms, including Twitter, LinkedIn, and YouTube. Through these channels, IDEX shares relevant and informative content, showcasing their expertise in biometric technology and the applications of their products. Their posts often highlight industry trends, product launches, and success stories, providing value to their followers.

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After: IDEX's Successful Social Media Strategy

Furthermore, IDEX effectively utilizes social media to connect with its stakeholders. They actively respond to comments, queries, and messages, demonstrating their commitment to customer satisfaction. By engaging in conversations and addressing concerns promptly, IDEX successfully creates a positive brand image and fosters trust among their audience.


While IDEX's social media presence is commendable, there are a few areas where improvement can be made. Firstly, the company could consider diversifying their content formats. Incorporating more visual elements, such as infographics or videos, can enhance user engagement and attract a broader audience. Additionally, actively incentivizing user-generated content and reviews can amplify the brand's reach and generate authentic customer testimonials.

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How KBC increases social media engagement

Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.

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