Case Study: Hydro One Social Media Strategy

Eager to learn how Hydro One is doing in regards to social media marketing? Ambassify has created a report covering the unique aspect points and improvements for Hydro One.

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Hydro One is a leading electricity transmission and distribution company, primarily operating in the provinces of Ontario and Quebec in Canada. With its headquarters located in Toronto, Hydro One caters to a diverse range of clients, including residential, commercial, and industrial customers.

Before: The Challenges of Social Media Marketing

When it comes to social media marketing, Hydro One has successfully utilized various platforms to engage with its audience. Firstly, their consistent presence on platforms like Facebook, Twitter, and Instagram allows them to reach a wider audience and communicate with customers in a more interactive and timely manner. These platforms provide a space for Hydro One to share important updates, relay safety information during storms and outages, and address customer concerns promptly.

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After: Hydro One's Successful Social Media Strategy

Hydro One's social media strategy is also commendable for its educational initiatives. Through informative posts and videos, they strive to enhance energy literacy, providing valuable tips on energy conservation, efficient usage, and renewable energy options. By sharing such knowledge, Hydro One not only establishes itself as a reliable and responsible utility provider but also empowers its customers to make informed decisions about their energy consumption.


However, there are some areas where Hydro One can further improve its social media marketing strategy. Firstly, they could enhance their content diversity by incorporating more visual elements, such as infographics or animated videos, to make their posts more appealing and engaging. Additionally, they could consider leveraging user-generated content to foster a sense of community and create a more personal connection with their audience.

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How KBC increases social media engagement

Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.

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