Case Study: Hong Kong Telecom Social Media Strategy

Eager to learn how Hong Kong Telecom is doing in regards to social media marketing? Ambassify has created a report covering the unique aspect points and improvements for Hong Kong Telecom.

Continue reading to find out!

People looking into reports
Employee explaining chart for board


Hong Kong Telecom (HK Telecom) is a leading telecommunications company headquartered in Hong Kong. With a presence in multiple countries, including Hong Kong and parts of mainland China, HK Telecom caters to a diverse range of clients, including individuals, small businesses, and large corporations.

Before: The Challenges of Social Media Marketing

In the realm of social media marketing, HK Telecom has made commendable strides. They have established a strong online presence across various platforms, such as Facebook, Twitter, and Instagram. By engaging with their audience through regular updates and interactions, they have successfully cultivated a vibrant online community.

Increase reach by sharing on social media
Ideas about KPIs and OKRs for employee advocacy

After: Hong Kong Telecom's Successful Social Media Strategy

One of the notable aspects of HK Telecom's social media strategy is their focus on providing valuable and informative content. They strive to educate their followers about the latest trends, technologies, and services in the telecommunications industry. By sharing industry insights and tips, they position themselves as a trusted authority in their field, resonating with their target audience.


Furthermore, HK Telecom utilizes social media platforms to offer personalized customer support. They promptly respond to queries and concerns raised by their followers, providing real-time assistance. This proactive approach strengthens their reputation for excellent customer service and fosters a sense of loyalty among their clients.

Person like a company on social media
Cover of the KBC book download
How KBC increases social media engagement

Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.

Learn how you can improve your social media marketing

Discover how your employees are the hidden gem you need to fully unlock your social media marketing. Fill in the form below to see how Ambassify will drastically improve your social media marketing. Are you ready?

Ambassify Product demo video