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Case Study: HomeServe Social Media Strategy

Eager to learn how HomeServe is doing in regards to social media marketing? Ambassify has created a report covering the unique aspect points and improvements for HomeServe.

Continue reading to find out!

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HomeServe is a leading provider of home emergency repairs and maintenance services, operating in multiple countries including the United States and the United Kingdom. With its headquarters based in Walsall, England, HomeServe primarily caters to homeowners and landlords, offering a range of services to ensure the smooth functioning of their properties.

Before: The Challenges of Social Media Marketing

In the realm of social media marketing, HomeServe has successfully propelled its brand image and engagement levels through various commendable strategies. Firstly, their active presence on platforms such as Facebook, Twitter, and Instagram allows them to connect with their target audience and establish a strong online community. By consistently sharing informative and engaging content, they effectively educate homeowners on the importance of home maintenance and emergency preparedness.

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After: HomeServe's Successful Social Media Strategy

Additionally, HomeServe has excelled in leveraging user-generated content to enhance their social media presence. Encouraging their customers to share their experiences and testimonials on social media not only generates trust and credibility but also helps in expanding their reach to potential clients. By showcasing real-life stories and positive experiences, HomeServe effectively demonstrates the value of their services.


Despite their successes, there are still areas where HomeServe's social media marketing strategy could be improved. Firstly, they could enhance their use of visual content, such as videos and infographics, to deliver more engaging and shareable content. Visuals have proven to be highly effective in capturing attention and driving user engagement, and HomeServe could take advantage of this to further enhance their brand visibility.

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How KBC increases social media engagement

Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.

Learn how you can improve your social media marketing

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