Case Study: Great Plains Energy Social Media Strategy

Eager to learn how Great Plains Energy is doing in regards to social media marketing? Ambassify has created a report covering the unique aspect points and improvements for Great Plains Energy.

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Great Plains Energy is a leading utility holding company operating in the United States. The company is primarily engaged in the generation, transmission, and distribution of electricity across multiple states, including the Midwest region. With its headquarters located in Kansas City, Missouri, Great Plains Energy serves both residential and commercial customers, aiming to provide reliable and affordable energy solutions.

Before: The Challenges of Social Media Marketing

In leveraging social media platforms, Great Plains Energy has effectively utilized various strategies to engage with its audience and promote brand awareness. Through their active presence on platforms like Facebook, Twitter, and LinkedIn, the company has sought to foster a transparent and interactive space for customers. They regularly share updates on energy-related news, environmentally friendly initiatives, and community involvement. Additionally, Great Plains Energy consistently responds to customer inquiries and concerns in a timely manner, enhancing customer satisfaction and building trust.

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After: Great Plains Energy's Successful Social Media Strategy

One commendable aspect of Great Plains Energy's social media marketing strategy is its emphasis on educational content. By sharing informative articles, videos, and infographics, the company helps customers understand energy conservation, efficiency, and the benefits of renewable energy sources. This approach not only showcases their expertise in the field but also positions them as a thought leader in the energy industry.


While Great Plains Energy has done well in certain areas of social media marketing, there are areas for improvement. For instance, diversifying their social media presence by exploring platforms such as Instagram or YouTube could help reach a wider audience, especially among younger demographics who are more active on those platforms. Furthermore, incorporating more engaging visual content, such as images and videos, can enhance the appeal and shareability of their posts.

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How KBC increases social media engagement

Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.

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