Case Study: Generac Power Systems Social Media Strategy
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Introduction
Generac Power Systems is a renowned global leader in the design and manufacture of backup power generation products for residential, commercial, and industrial applications. With their headquarters located in Waukesha, Wisconsin, Generac serves customers across the United States, Canada, and Latin America. Their clients range from homeowners and businesses to healthcare facilities and data centers, addressing the diverse power needs of various industries.
Before: The Challenges of Social Media Marketing
Being a prominent player in the power generation industry, Generac Power Systems leverages social media marketing to create a strong online presence and engage with their target audience effectively.


After: Generac Power Systems's Successful Social Media Strategy
One of the key strengths of Generac's social media marketing strategy is their commitment to providing valuable content to their followers. They understand that their customers are looking for information and solutions related to backup power generation. Through their social media channels, Generac consistently shares educational content, including tips for power management during emergencies, energy-saving ideas, and product demonstrations. By offering relevant and beneficial content, Generac establishes itself as an authoritative source in the industry, building trust and credibility among their followers.
Conclusion
Generac also excels in customer engagement on social media. They actively respond to customer inquiries, comments, and concerns, demonstrating a genuine interest in their customers' needs. By promptly addressing queries and providing personalized assistance, Generac cultivates a strong sense of customer loyalty and satisfaction.


Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.
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