Case Study: Frontier Communications Social Media Strategy

Eager to learn how Frontier Communications is doing in regards to social media marketing? Ambassify has created a report covering the unique aspect points and improvements for Frontier Communications.

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Frontier Communications is a telecommunications company headquartered in Norwalk, Connecticut, with operations primarily in the United States. With a focus on providing internet, phone, and television services, Frontier Communications caters to both residential and business clients.

Before: The Challenges of Social Media Marketing

On social media, Frontier Communications excels in several areas. Firstly, they have a strong presence on popular platforms such as Facebook, Twitter, and Instagram, allowing them to reach a wide audience. They regularly post engaging content, including updates on their services, promotions, and helpful tips for customers. By actively responding to customer inquiries and concerns in a timely manner, Frontier Communications displays a commitment to customer satisfaction and maintains a positive brand image.

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After: Frontier Communications's Successful Social Media Strategy

Moreover, Frontier Communications effectively utilizes social media to showcase their community involvement. They frequently highlight initiatives, charity events, and partnerships that demonstrate their commitment to giving back to the communities they serve. By sharing these stories, they not only foster a positive corporate image but also connect with their audience on a more personal level.


While Frontier Communications has implemented successful strategies on social media, there are areas for improvement. One of the key aspects they should enhance is their content diversity. Although they consistently provide informative updates about their services, they could benefit from incorporating more engaging and entertaining content to captivate their audience. This could include sharing user-generated content, organizing contests, or creating video content to showcase their offerings in a visually appealing way.

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How KBC increases social media engagement

Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.

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