Case Study: Freshpet Social Media Strategy

Eager to learn how Freshpet is doing in regards to social media marketing? Ambassify has created a report covering the unique aspect points and improvements for Freshpet.

Continue reading to find out!

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Freshpet is a renowned company that specializes in providing fresh and natural pet food options. With its headquarters based in the United States, Freshpet has expanded its operations to countries like Canada and the United Kingdom, catering to a wide range of pet owners who value high-quality nutrition for their furry friends.

Before: The Challenges of Social Media Marketing

When it comes to social media marketing, Freshpet has notably excelled in several areas. Firstly, the company actively engages with its audience on platforms such as Facebook, Instagram, and Twitter. They regularly share relatable and adorable pet content, which resonates well with their target audience and sparks conversations among pet owners. By utilizing user-generated content, Freshpet effectively showcases the positive experiences and transformations of pets who consume their products.

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After: Freshpet's Successful Social Media Strategy

In addition to engaging content, Freshpet also prioritizes customer interaction and feedback. They respond promptly to customer inquiries, concerns, and comments, creating a sense of trust and reliability among their followers. This proactive approach demonstrates their commitment to customer satisfaction and cultivates a strong brand image across social media platforms.


Despite their success, there are a few areas where Freshpet can further enhance their social media marketing strategy. Firstly, diversifying their content formats could be beneficial. While they excel in photo and video content, exploring other formats, such as blogging or live streaming, can help capture a broader audience and keep them engaged.

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How KBC increases social media engagement

Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.

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