Case Study: Express Scripts Social Media Strategy

Eager to learn how Express Scripts is doing in regards to social media marketing? Ambassify has created a report covering the unique aspect points and improvements for Express Scripts.

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Express Scripts is a leading pharmacy benefit management company headquartered in the United States. Operating primarily in North America, it provides services to various clients, including health insurance companies, employers, and governmental organizations. With a strong commitment to optimizing healthcare outcomes and improving access to affordable medications, Express Scripts serves millions of people across multiple countries.

Before: The Challenges of Social Media Marketing

When it comes to social media marketing, Express Scripts has successfully utilized various platforms to engage its audience in meaningful ways. Through regular and informative content, they strive to educate and empower individuals about their prescription benefits and healthcare options. By sharing important updates, tips, and resources, Express Scripts establishes itself as a reliable source of information in the healthcare industry.

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After: Express Scripts's Successful Social Media Strategy

One of the notable aspects of Express Scripts' social media strategy is their focus on fostering a sense of community. By actively listening and responding to customer queries and concerns, they create an interactive and responsive online environment. This approach not only builds trust and loyalty but also strengthens their relationships with clients and customers.


Furthermore, Express Scripts leverages the power of storytelling to humanize their brand. By sharing personal stories and experiences, they connect with their audience on a deeper emotional level. This not only helps in raising awareness about various healthcare issues but also showcases the positive impact of their services on individuals' lives.

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How KBC increases social media engagement

Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.

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