Case Study: Expedia Group Social Media Strategy

Eager to learn how Expedia Group is doing in regards to social media marketing? Ambassify has created a report covering the unique aspect points and improvements for Expedia Group.

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Expedia Group is a leading online travel company that operates globally, with its headquarters based in Seattle, Washington. It caters to clients from around the world, offering a wide range of travel services such as booking flights, hotels, car rentals, and vacation packages.

Before: The Challenges of Social Media Marketing

When it comes to social media marketing, Expedia Group excels at creating engaging and shareable content that resonates with its target audience. The company understands the importance of visual storytelling and leverages platforms like Facebook, Instagram, and YouTube to showcase inspiring travel destinations and experiences. By leveraging user-generated content, Expedia Group manages to connect with its customers on a personal level, encouraging them to share their own travel stories and experiences.

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After: Expedia Group's Successful Social Media Strategy

One of the strengths of Expedia Group's social media marketing strategy is its focus on providing valuable and informative content. Through blog posts, videos, and interactive features, the company goes beyond promoting its own services and aims to inspire and educate its audience. By offering travel tips, destination guides, and insider recommendations, Expedia Group positions itself as a trusted resource for travel enthusiasts.


However, there are areas where Expedia Group could further improve its social media marketing strategy. Firstly, the company could consider enhancing its engagement with customers by responding to comments and messages in a timely manner. By actively engaging with its audience, Expedia Group can build stronger relationships and foster loyalty among its customers. Additionally, the company could explore more targeted advertising campaigns to reach specific segments of its audience, ensuring that its content reaches the right people at the right time.

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How KBC increases social media engagement

Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.

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