Case Study: Elisa Social Media Strategy
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Introduction
Elisa is a global telecommunications company with headquarters in Finland. It operates primarily in Finland and Estonia, offering services in telecommunications, digital services, and entertainment. The company targets both individual consumers and businesses, providing them with high-quality connectivity solutions.
Before: The Challenges of Social Media Marketing
On social media, Elisa has established a strong presence and uses various platforms to engage with its audience effectively. It focuses on creating valuable and informative content that resonates with its target audience. Elisa shares news and updates about its services, including new offerings and promotions, ensuring its customers are up-to-date with the latest developments.
After: Elisa's Successful Social Media Strategy
One of the notable aspects of Elisa's social media marketing strategy is its commitment to customer engagement. The company actively responds to customer comments, inquiries, and feedback, ensuring that its social media platforms serve as a real-time communication channel. This approach not only helps in resolving customer issues promptly but also enhances customer satisfaction and loyalty.
Conclusion
Elisa also leverages social media to maintain a strong brand presence. The company consistently communicates its brand values, such as reliability, innovation, and customer-centricity, through its social media content. By aligning its messaging with its brand identity, Elisa ensures that its customers perceive it as a trustworthy and forward-thinking telecommunications provider.
Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.
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