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Case Study: Delivery Hero Social Media Strategy

Eager to learn how Delivery Hero is doing in regards to social media marketing? Ambassify has created a report covering the unique aspect points and improvements for Delivery Hero.

Continue reading to find out!

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Delivery Hero is a global company headquartered in Berlin, Germany, offering online food delivery services across various countries. Operating in over 40 countries, including Germany, Australia, and South Korea, Delivery Hero aims to bring convenience and satisfy the cravings of hungry customers around the world.

Before: The Challenges of Social Media Marketing

On social media, Delivery Hero has employed several effective strategies to engage with its target audience and strengthen its brand presence. First and foremost, the company understands the importance of visual appeal. Their social media profiles are filled with vibrant and enticing images of delicious food, captivating the attention of users and making them eager to place an order. By regularly updating their profiles with high-quality visuals, Delivery Hero effectively showcases their wide range of delectable offerings.

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After: Delivery Hero's Successful Social Media Strategy

Furthermore, Delivery Hero is proactive in responding to customer inquiries and feedback on social media platforms. Whether it is addressing a complaint, answering a query, or expressing gratitude for positive reviews, the company's swift and personalized responses demonstrate their commitment to customer satisfaction. This level of engagement not only improves the overall customer experience but also enhances their brand image and fosters customer loyalty.


Despite its success in social media marketing, Delivery Hero could benefit from a few areas of improvement. Firstly, the company should consider diversifying its content strategy to include more than just promotional posts. While these posts are essential for advertising campaigns, it is equally important to incorporate engaging and informative content that resonates with the audience. This could include sharing interesting food-related articles, tips, or even user-generated content showcasing their experiences with Delivery Hero.

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How KBC increases social media engagement

Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.

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