Case Study: CSX Social Media Strategy

Eager to learn how CSX is doing in regards to social media marketing? Ambassify has created a report covering the unique aspect points and improvements for CSX.

Continue reading to find out!

People looking into reports
Employee explaining chart for board


CSX is a leading transportation company primarily operating in the United States and parts of Canada. With its headquarters located in Jacksonville, Florida, CSX serves a wide range of clients including businesses in various industries, suppliers, and consumers. As part of its marketing efforts, CSX actively utilizes social media platforms to engage with its audience, build brand awareness, and provide valuable information.

Before: The Challenges of Social Media Marketing

On social media, CSX demonstrates a strong presence by consistently sharing relevant content related to its services and industry. They frequently post updates about their latest initiatives, partnerships, and innovations, making their profiles a go-to source for industry news. Additionally, CSX effectively leverages visual media, such as photos and videos, to showcase their operations and engage audiences with compelling visuals.

Increase reach by sharing on social media
Ideas about KPIs and OKRs for employee advocacy

After: CSX's Successful Social Media Strategy

CSX also takes advantage of social media's interactive nature by actively engaging with its followers. They promptly respond to customer inquiries, concerns, and feedback, demonstrating their commitment to customer satisfaction. By engaging in conversations and addressing concerns, CSX builds trust and loyalty among its audience, ultimately enhancing their brand reputation.


While CSX has made significant strides in its social media marketing strategy, there are still areas where improvement can be made. First, CSX could benefit from diversifying its social media presence by considering platforms beyond the popular choices of Facebook, Twitter, and LinkedIn. Expanding to platforms such as Instagram or YouTube could provide opportunities for more visually driven content and reach a broader audience.

Person like a company on social media
Cover of the KBC book download
How KBC increases social media engagement

Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.

Learn how you can improve your social media marketing

Discover how your employees are the hidden gem you need to fully unlock your social media marketing. Fill in the form below to see how Ambassify will drastically improve your social media marketing. Are you ready?

Ambassify Product demo video