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Case Study: Costco Wholesale Social Media Strategy

Eager to learn how Costco Wholesale is doing in regards to social media marketing? Ambassify has created a report covering the unique aspect points and improvements for Costco Wholesale.

Continue reading to find out!



Costco Wholesale is a multinational retail corporation with its headquarters in Issaquah, Washington. It operates in several countries worldwide, including the United States, Canada, Mexico, Australia, Japan, and the United Kingdom. The company primarily targets individual customers, families, and small businesses who are looking for quality products at affordable prices.

Before: The Challenges of Social Media Marketing

On social media, Costco Wholesale has been successful in engaging with its audience and building a strong online presence. The company understands the importance of visual content and regularly posts high-quality images and videos showcasing their products, special offers, and promotions. They also leverage user-generated content by encouraging their customers to share their Costco experiences and shopping hauls, which helps in creating a sense of community among their followers.


After: Costco Wholesale's Successful Social Media Strategy

Another commendable aspect of Costco's social media strategy is their promptness in responding to customer queries and concerns. They actively monitor and engage with their followers' comments, providing helpful information and addressing any issues raised. This engagement demonstrates their commitment to customer satisfaction and helps in building trust and loyalty towards the brand.


Furthermore, Costco effectively utilizes various social media platforms to reach their target audience. They have a strong presence on popular platforms like Facebook, Twitter, and Instagram, where they consistently share updates and interact with their followers. They also make use of targeted social media advertising to reach potential customers based on their interests, demographics, and online behavior.

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How KBC increases internal engagement

Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.

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