Case Study: Convergys Social Media Strategy

Eager to learn how Convergys is doing in regards to social media marketing? Ambassify has created a report covering the unique aspect points and improvements for Convergys.

Continue reading to find out!

People looking into reports
Employee explaining chart for board


Convergys is a global leader in customer experience management, providing outsourcing services and solutions to clients around the world. With headquarters in Cincinnati, Ohio, Convergys operates in several countries, including the United States, India, Philippines, Costa Rica, and many others. The company caters to a wide range of clients across various industries, such as telecommunications, technology, financial services, healthcare, and retail.

Before: The Challenges of Social Media Marketing

In terms of social media marketing, Convergys has successfully embraced several strategies that have been effective in engaging its target audience and promoting its brand. Firstly, the company actively maintains a strong presence on popular social media platforms, including Facebook, Twitter, LinkedIn, and Instagram. This allows Convergys to connect with both current and potential customers, while also showcasing its expertise in customer experience management.

Increase reach by sharing on social media
Ideas about KPIs and OKRs for employee advocacy

After: Convergys's Successful Social Media Strategy

Secondly, Convergys utilizes social media as a platform to share industry insights, thought leadership content, and relevant news updates. By providing valuable and educational content, the company positions itself as a trusted resource for its audience. Additionally, Convergys leverages user-generated content and customer testimonials to build credibility and showcase its successful partnerships.


Furthermore, Convergys excels at fostering an online community through its social media presence. The company actively encourages engagement and interaction with its audience by responding to comments, messages, and inquiries in a timely and personalized manner. This approach not only strengthens customer relationships but also enhances brand loyalty and advocacy.

Person like a company on social media
Cover of the KBC book download
How KBC increases social media engagement

Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.

Learn how you can improve your social media marketing

Discover how your employees are the hidden gem you need to fully unlock your social media marketing. Fill in the form below to see how Ambassify will drastically improve your social media marketing. Are you ready?

Ambassify Product demo video