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Case Study: Columbia Banking System Social Media Strategy

Eager to learn how Columbia Banking System is doing in regards to social media marketing? Ambassify has created a report covering the unique aspect points and improvements for Columbia Banking System.

Continue reading to find out!

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Columbia Banking System is a financial institution headquartered in the United States, serving customers primarily in the Pacific Northwest. With a strong presence in Oregon, Washington, and Idaho, Columbia Banking System caters to individuals, small businesses, and corporations alike, offering a wide range of banking and financial services.

Before: The Challenges of Social Media Marketing

On social media, Columbia Banking System has successfully utilized various platforms to connect with its target audience. The company excels in creating engaging content that resonates with its followers. By sharing informative articles, financial tips, and updates on community initiatives, Columbia Banking System demonstrates its commitment to providing value beyond traditional banking services. The company also actively engages with customers by replying to their comments and inquiries promptly, fostering a sense of trust and reliability.

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After: Columbia Banking System's Successful Social Media Strategy

Moreover, Columbia Banking System leverages social media to highlight its corporate social responsibility endeavors. Through partnerships with local charities, the company showcases its dedication to giving back to the communities it serves. By sharing impactful stories and encouraging followers to participate in philanthropic activities, Columbia Banking System humanizes its brand and builds a positive reputation.


However, there are areas in which Columbia Banking System's social media marketing strategy can be enhanced. Firstly, the company can amplify its efforts in utilizing visual content. Incorporating more images, videos, and infographics can make its posts more visually appealing and shareable, thereby increasing reach and engagement.

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How KBC increases social media engagement

Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.

Learn how you can improve your social media marketing

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