Case Study: Coles Group Social Media Strategy
Eager to learn how Coles Group is doing in regards to social media marketing? Ambassify has created a report covering the unique aspect points and improvements for Coles Group.
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However, there are areas where Coles Group can further enhance its social media marketing strategy. Firstly, the company could improve its response time to customer queries and concerns. Prompt and personalized responses on social media are crucial for maintaining a positive brand image and customer satisfaction. By dedicating sufficient resources to social media customer service, Coles Group can further strengthen its connection with customers and build trust.
Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.