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Case Study: Coles Group Social Media Strategy

Eager to learn how Coles Group is doing in regards to social media marketing? Ambassify has created a report covering the unique aspect points and improvements for Coles Group.

Continue reading to find out!

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Coles Group is a leading Australian retail company headquartered in Melbourne. With its vast presence in Australia, including supermarkets, liquor stores, and convenience stores, Coles Group aims to address the needs of everyday customers with quality products and services.

Before: The Challenges of Social Media Marketing

On social media platforms, Coles Group has been successful in utilizing various strategies to engage and connect with its target audience. Firstly, the company excels in creating interactive and visually appealing content that resonates with its followers. From mouthwatering recipe ideas to behind-the-scenes glimpses of their operations, Coles Group consistently offers valuable and engaging content that keeps their audience coming back for more.

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After: Coles Group's Successful Social Media Strategy

Secondly, Coles Group actively encourages user-generated content and customer feedback. By implementing campaigns that encourage customers to share their experiences or showcase their own culinary creations, the company has successfully built a strong sense of community and loyalty among its followers. This approach not only boosts customer engagement but also serves as a powerful promotional tool, as satisfied customers share their positive experiences with their own networks.


However, there are areas where Coles Group can further enhance its social media marketing strategy. Firstly, the company could improve its response time to customer queries and concerns. Prompt and personalized responses on social media are crucial for maintaining a positive brand image and customer satisfaction. By dedicating sufficient resources to social media customer service, Coles Group can further strengthen its connection with customers and build trust.

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How KBC increases social media engagement

Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.

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