Case Study: Cogent Communications Social Media Strategy

Eager to learn how Cogent Communications is doing in regards to social media marketing? Ambassify has created a report covering the unique aspect points and improvements for Cogent Communications.

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Cogent Communications is a global telecommunications company that specializes in providing high-quality internet services to businesses. With its headquarters in Washington, D.C., Cogent Communications has a strong presence in several countries, including the United States, Canada, United Kingdom, and Germany. The company primarily caters to enterprise clients, offering them reliable and scalable solutions to meet their data and internet connectivity needs.

Before: The Challenges of Social Media Marketing

When it comes to social media marketing, Cogent Communications has successfully established itself as a reputable brand. Leveraging platforms like Twitter, LinkedIn, and Facebook, the company effectively engages with its audience by sharing relevant and timely content. Cogent provides valuable insights and industry updates through regular posts, establishing itself as an authority in the telecommunications sector. By actively participating in conversations and responding to customer queries and comments, Cogent Communications demonstrates its commitment to customer satisfaction.

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After: Cogent Communications's Successful Social Media Strategy

Furthermore, Cogent Communications effectively utilizes social media as a customer service channel. Through direct messaging and public replies, the company promptly addresses customer concerns, providing personalized and efficient support. This proactive approach helps to foster positive customer relationships and build trust in the brand.


Despite its successes, there are areas where Cogent Communications can further improve its social media marketing strategy. Firstly, the company could benefit from implementing a more comprehensive content strategy. While it consistently shares industry updates and insights, diversifying its content mix to include customer success stories, case studies, and behind-the-scenes glimpses would provide a well-rounded view of the company's capabilities and values.

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How KBC increases social media engagement

Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.

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