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Case Study: Citizens Communications Social Media Strategy

Eager to learn how Citizens Communications is doing in regards to social media marketing? Ambassify has created a report covering the unique aspect points and improvements for Citizens Communications.

Continue reading to find out!



Citizens Communications is a global telecommunications company that provides internet, voice, and video services to customers in the United States and the United Kingdom. With its headquarters based in Stamford, Connecticut, the company primarily caters to residential and small business clients.

Before: The Challenges of Social Media Marketing

On social media, Citizens Communications has established a strong presence and utilizes various platforms to engage with its audience. One of the positive aspects of their social media marketing strategy is their consistent and timely content updates. They regularly share informative posts about new services, upgrades, and promotions, keeping their followers up to date with the latest offerings. This helps build brand loyalty and keeps customers engaged.


After: Citizens Communications's Successful Social Media Strategy

Additionally, Citizens Communications actively interacts with their followers by promptly responding to inquiries and addressing concerns. This level of engagement fosters a sense of trust and transparency, as customers feel valued and heard. By actively participating in conversations and providing helpful information, the company strengthens customer relationships and enhances their online reputation.


However, there are areas in which Citizens Communications could improve their social media marketing strategy. Firstly, they could benefit from diversifying their content by incorporating more visual elements such as images and videos. Visual content tends to attract higher levels of engagement and can better capture the attention of their target audience.

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