Case Study: Choice Hotels International Social Media Strategy
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Introduction
Choice Hotels International is a renowned hospitality company that operates in more than 40 countries around the world. With its headquarters in Rockville, Maryland, Choice Hotels caters to a wide range of clients, including business travelers, families, and leisure tourists. It is known for its diverse portfolio of brands that offer affordable and comfortable accommodation options.
Before: The Challenges of Social Media Marketing
In the realm of social media marketing, Choice Hotels International has implemented several effective strategies to engage and connect with its audience. Firstly, the company maintains an active presence on various social media platforms such as Facebook, Twitter, Instagram, and LinkedIn. This allows them to reach a larger audience and create a sense of community among their customers.


After: Choice Hotels International's Successful Social Media Strategy
Secondly, Choice Hotels utilizes social media to showcase its properties and highlight the unique features of each brand. Through visually appealing content, they effectively capture the attention of potential guests and communicate the value proposition of their hotels.
Conclusion
Moreover, the company actively engages with its followers by responding to comments, messages, and reviews promptly. This approach not only strengthens customer relationships but also shows their commitment to providing exceptional service.


Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.
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