Case Study: Berkshire Hills Bancorp Social Media Strategy

Eager to learn how Berkshire Hills Bancorp is doing in regards to social media marketing? Ambassify has created a report covering the unique aspect points and improvements for Berkshire Hills Bancorp.

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Berkshire Hills Bancorp is a leading banking and financial services company headquartered in Pittsfield, Massachusetts. With a strong presence in the United States, Berkshire Hills Bancorp serves a wide range of clients including individuals, businesses, and institutions.

Before: The Challenges of Social Media Marketing

On social media, Berkshire Hills Bancorp has effectively utilized various platforms to engage with its audience and convey its brand message. The company has a well-defined content strategy that showcases its expertise in banking services while also providing valuable financial insights to its followers. Through informative articles, videos, and infographics, Berkshire Hills Bancorp aims to educate and empower its clients.

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After: Berkshire Hills Bancorp's Successful Social Media Strategy

One of the notable aspects of Berkshire Hills Bancorp's social media marketing strategy is its emphasis on customer engagement. The company actively responds to customer queries and concerns, showing a commitment to providing exceptional customer service. By promptly addressing customer issues and providing helpful solutions, Berkshire Hills Bancorp has built a reputation for being responsive and reliable.


Additionally, Berkshire Hills Bancorp has successfully leveraged social media to create a sense of community among its clients. The company fosters conversations and encourages customers to share their experiences and insights through user-generated content campaigns. By highlighting customer success stories and testimonials, Berkshire Hills Bancorp humanizes its brand and enhances customer trust and loyalty.

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How KBC increases social media engagement

Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.

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