Case Study: Bendigo and Adelaide Bank Social Media Strategy

Eager to learn how Bendigo and Adelaide Bank is doing in regards to social media marketing? Ambassify has created a report covering the unique aspect points and improvements for Bendigo and Adelaide Bank.

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Bendigo and Adelaide Bank is a leading Australian financial institution that is well-known for its customer-centric approach, community focus, and responsible banking practices. With headquarters in Bendigo, Victoria, the bank serves clients across Australia, offering a wide range of banking services, including personal and business banking, wealth management, insurance, and more.

Before: The Challenges of Social Media Marketing

On social media, Bendigo and Adelaide Bank excels in various aspects, leveraging its strong brand image and commitment to community engagement. Firstly, the bank actively engages with its audience by sharing informative and relevant content that educates and empowers customers. It provides valuable financial advice, tips, and updates on its social media platforms, helping clients make informed decisions regarding their finances.

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After: Bendigo and Adelaide Bank's Successful Social Media Strategy

Secondly, the bank successfully builds trust and loyalty by showcasing its community involvement. Bendigo and Adelaide Bank highlights its support for local businesses, charities, and initiatives, which resonates well with its target audience. By sharing heartwarming stories and updates about its community initiatives, the bank creates a positive image and fosters a sense of connection among its followers.


Furthermore, Bendigo and Adelaide Bank effectively utilizes social media to provide exceptional customer service. Its social media team promptly responds to customer inquiries, comments, and complaints, ensuring that customers feel heard and valued. This commitment to customer service enhances the overall customer experience and strengthens the bank's reputation.

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How KBC increases social media engagement

Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.

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