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Case Study: Bank of Ireland Social Media Strategy

Eager to learn how Bank of Ireland is doing in regards to social media marketing? Ambassify has created a report covering the unique aspect points and improvements for Bank of Ireland.

Continue reading to find out!



Bank of Ireland is a prominent financial institution with a strong presence in Ireland and the United Kingdom. As one of the "big four" banks in Ireland, it caters to a diverse range of clients, including individuals, small businesses, and large corporations. With its headquarters located in Dublin, Bank of Ireland is well-positioned to serve its customers across both countries.

Before: The Challenges of Social Media Marketing

On social media, Bank of Ireland has successfully implemented several strategies to engage with its target audience. One of the positive aspects of the bank's social media marketing is its emphasis on customer service. Through platforms like Twitter and Facebook, the bank promptly addresses customer queries and concerns, providing timely assistance and support. This commitment to customer service has helped in building a positive brand image and fostering trust among its clients.


After: Bank of Ireland's Successful Social Media Strategy

Furthermore, Bank of Ireland leverages social media to provide valuable financial advice and educational content. By sharing informative articles, blog posts, and videos on topics ranging from personal budgeting to investment strategies, the bank demonstrates its commitment to empowering its customers with financial knowledge. This approach not only enhances customer loyalty but also attracts new clients who appreciate the bank's educational initiatives.


However, there are areas where Bank of Ireland can further improve its social media marketing strategy. Firstly, while the bank actively responds to customer queries, there is room for more proactive engagement. By proactively reaching out to customers, initiating conversations, and sharing relevant content, the bank can enhance its social media presence and establish a stronger connection with its audience.

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How KBC increases internal engagement

Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.

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